Return and Exchanges
Please use the link here to use our return portal. We will only accept returned item(s) that have been booked using our returns portal.
Purchases excluding SALE can be returned for a Stellino Gift Card Only. Styles returned are subject to rejection if they do not satisfy the following requirements:
- The item is unworn and in original condition with all the tags still attached
- The item has absolutely no marks or stains (including makeup and spray tan)
- The item does not have any odor (including deodorant, perfume, body odor or washing powder)
- A receipt and proof of purchase is available
STELLINO reserves the right to reject returns beyond the return period limit, or items which are not in the original condition in which they were received.
If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered by STELLINO.
If you are not completely satisfied with your purchases, items can be exchanged for another size, item or credit note within 30 days of receipt.
Exchanges will incur additional freighting costs. In order to return your purchase, ensure the product is in its original condition and packaging and is in a resalable condition - Unworn and Sent Free.
WE ONLY EXCHANGE FOR INCORRECT SIZE IF AVAILABLE AT TIME OF REQUEST OR RETURN FOR A GIFT CARD ON FULL PRICED ITEMS ONLY
Return postage costs are at your expense unless your item(s) are faulty or incorrect. If this is the case, please contact us.
If you require any further assistance feel free to contact us via email.
S T E L L I N O by Phone: +61 417 239 414 or Email: Info@stellino.com.au prior to sending your item(s) back to us so we can assist you.
Please note that your credit card will be charged for the additional freighting costs and any pricing differences for the exchange.
Please choose carefully as we cannot offer a refund for -
Change of mind purchases.
No Exchange or Refund on Sale Items.
In accordance with Australian Consumer Law, you do not have a right to return a product for a REFUND if you:
- changed your mind
- ordered the wrong product
- found the product cheaper elsewhere
- found a better product elsewhere
- were aware of the relevant fault before buying the product
- damaged the product by misusing it
- used the product for a long time and the problem is as a result of usual wear and tear.
- Sale Items are final and can not be returned or exchanged